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Conflict Communication Series

BIFF at Work : Your Guide to Difficult Workplace Communication

Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger. BIFF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. This second book in the Conflict Communication Series focuses exclusively on workplace communication?internal and external?with instructions on how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers?instead of becoming consumed in unhealthy back-and-forth wars. Using BIFF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. Find comprehensive advice from management trainer Megan Hunter and lawyer, therapist, and mediator, Bill Eddy in BIFF at Work: Your Guide to Difficult Workplace Communication . Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. BIFF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Then use Bill's EAR Statement™ technique in Calming Upset People with EAR for verbal communications in high-conflict situations. This audiobook is skillfully read by Brian Arens, and was produced and published by Echo Point Books & Media, an independent bookseller in Brattleboro, Vermont. Audio engineering by Blake Rook.


Authors:

  • Bill Eddy
  • Megan Hunter

Narrator:

  • Brian Arens

Series:

  • Volume 1 in Conflict Communication Series

Format:

  • Audiobook

Duration:

  • 3 h 43 min

Language:

English

Categories:

  • Business
  • Management

More by Bill Eddy

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  1. It's All Your Fault! : 12 Tips for Managing People Who Blame Others for Everything

    Bill Eddy

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  2. BIFF : Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

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  3. BIFF for CoParent Communication : Your Guide to Difficult Texts, Emails, and Social Media Posts

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  4. Don't Alienate the Kids

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  5. Mediating High Conflict Disputes

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  6. Splitting, Second Edition

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  7. Why We Elect Narcissists and Sociopaths—And How We Can Stop!

    Bill Eddy

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  8. Dating Radar

    Bill Eddy, Megan Hunter

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Conflict Communication Series Series

Skip the list
  1. The Little Book of Circle Processes : A New/Old Approach to Peacemaking

    Kay Pranis

    audiobook

  • 9 books

    Bill Eddy

    Bill Eddy is an attorney, therapist, mediator, and the Chief Innovation Officer of the High Conflict Institute based in San Diego, California. He develops methods to help resolve high conflict family, workplace, and legal disputes, including EAR Statements™, BIFF Response® emails, New Ways for Families® skills training methods for potentially high conflict parents in divorce and New Ways for Work™ coaching for potentially high conflict employees. He has trained lawyers, judges, mediators, and therapists in 38 states and 13 countries in managing high conflict personalities. He is the author of over 20 books and manuals for managing high conflict disputes. As a mediator, he was the Senior Family Mediator at the National Conflict Resolution Center based in San Diego for 15 years. Previously, as a lawyer, he was a Certified Family Law Specialist in California for 15 years representing clients in family court. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker. His Psychology Today blog has received over 6 million views.

    Read more

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