Business is the activity of making one's living or making money by producing or buying and selling products (such as goods and services). This book provides over 2,000 Exam Prep questions and answers to accompany the text Advances in Services Marketing & Management Items include highly probable exam items: Payment system, personnel, regulatory agency, outsourcing, logo, Overtime, policy, Disney, partnership, Permission marketing, Uniform Commercial Code, mass production, GeoCities, trade show, and more.