James L. Heskett

Autor*in • 4 Bücher

What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger

audiobook

The Value Profit Chain : Treat Employees Like Customers and Customers Like

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

book

Service Profit Chain

W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett

book

Service Breakthroughs

James L. Heskett

book

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