The new edition will build on the framework for understanding performance dashboards, include all new strategies, techniques, and case studies. It will include the latest examples of successful dashboard solutions and models. Sample chapters include: Performance Dashboards in Action, What are Performance Dashboards, BPM and the Dashboard, Dashboard Solutions, Challenges and Pitfalls, Implementing Next Generation Dashboards: Best Practices and Lessons Learned, and the Dashboard Maturity Model.
Pillars of Customer Success : The Ultimate Guide on Customer Service. Learn Tips on How to Connect With Your Customers and How to Focus on Their Needs to Promote Customer Loyalty
