Dear Readers,
We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest´s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.
Englisch
Hans im Glück : Aus anderen Zeiten
Mehr verkaufen, besser kommunizieren : Gender Sales für Hotel und Restaurant
Kaizen für Dienstleister: Die 5-Schritte-Methode zur kontinuierlichen Verbesserung : Ein praxisnaher Leitfaden zur kontinuierlichen Prozessoptimierung im Dienstleistungsbereich
Gestione dell'igiene in cucina e nel servizio : Attuazione dei requisiti HACCP
Gestione delle pulizie : Come avere successo nel settore delle pulizie e dell'housekeeping
Gestion de l'hygiène en cuisine et au service : L'HACCP en toute simplicité
Mit Stil Bedienen : MAITRE
Gestión de personal para hoteles y restaurantes : Planificación y gestión de personal en la hostelería y gastronomía
Descripciones de puestos para hoteles y restaurantes : Job description para hotelería & gastronomía
Sustainable and Environmental Quality Standards for Hotels and Restaurants : Part three: Quality management for the food and beverage division
Sustainable and Environmental Quality Standards for Hotels and Restaurants : Part two: Quality management for hotel accommodation
Estándares de calidad sostenibles y respetuosos con el medio ambiente para los hoteles y restaurantes : Segunda parte: Gestión de calidad en el área de alojamiento
