The lead character in this realistic story, a safety professional for a large manufacturing company, is bullied by her boss, and she searches to find the courage to confront him. In her search she learns from Dr. Pitz ("Doc") the five person-states that influence one's propensity to actively care for the safety, health, or welfare of other people. With her coworker, Jeff, Joanne entertains ways to enhance these five person-states: self-esteem, self-efficacy, optimism, belongingness, and personal control. With this profound knowledge she eventually confronts her boss and teaches him how to be an actively caring for people leader.