Forfatter • 3 bøger
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
The Value Profit Chain : Treat Employees Like Customers and Customers Like
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Service Profit Chain
W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett
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