It's that time of year again! It's always Christmas in Holiday Haven, but this December is a special one. Carolyn Highcrest is preparing for her parents to visit for the inn's annual celebration . . . and to finally meet her boyfriend, Spencer.

But when a mysterious package thief strikes the local postal service, Carol finds herself compelled to help Spencer find the culprit. Someone seems intent on ruining the holiday fun, with presents disappearing left and right and a spate of bad luck, which reminds Carol of the havoc the previous year wreaked by an out-of-control wishing box.

With scheming coworkers, bizarre guests, and an old rivalry to contend with, Carol finds herself under pressure. Can she save the holidays without having to resort to opening her old wishing box again?