Søg
Log ind
  • Hjem

  • Kategorier

  • Lydbøger

  • E-bøger

  • For børn

  • Toplister

  • Hjælp

  • Download app

  • Brug kampagnekode

  • Indløs gavekort

  • Prøv gratis nu
  • Log ind
  • Sprog

    🇩🇰 Danmark

    • DK
    • EN

    🇧🇪 Belgique

    • FR
    • EN

    🇩🇪 Deutschland

    • DE
    • EN

    🇪🇸 España

    • ES
    • EN

    🇫🇷 France

    • FR
    • EN

    🇳🇱 Nederland

    • NL
    • EN

    🇳🇴 Norge

    • NO
    • EN

    🇦🇹 Österreich

    • AT
    • EN

    🇨🇭 Schweiz

    • DE
    • EN

    🇫🇮 Suomi

    • FI
    • EN

    🇸🇪 Sverige

    • SE
    • EN
  1. Bøger
  2. Business
  3. Management

Læs og lyt gratis i 42 dage!

Opsig når som helst

Prøv gratis nu
5.0(1)

Uncommon Service : How to Win by Putting Customers at the Core of Your Business

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: (1) How do customers define "excellence" in your offering? Is it convenience? Friendliness? Flexible choices? Price?, (2) How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves?, (3) How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture?, and (4) How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.

Lydbog

  • Udgivet: 9.6.2020

  • Sprog: engelsk

  • Udgiver: Recorded Books

  • ISBN: 9781980090809


Forfattere:

  • Frances Frei
  • Anne Morriss

Fortæller:

  • Eliza Foss

Format:

  • Lydbog

Varighed:

  • 6 t 52 min

Sprog:

engelsk

Kategorier:

  • Business
  • Management
  • Business
  • Markedsføring

Mere af Frances Frei

Spring listen over
  1. Move Fast & Fix Things : The Trusted Leader's Guide to Solving Hard Problems

    Frances Frei, Anne Morriss

    audiobook
  2. Unleashed : The Unapologetic Leader's Guide to Empowering Everyone Around You

    Frances Frei, Anne Morriss

    audiobook

Andre har også læst

Spring listen over
  1. AT TÆNKE - hurtigt og langsomt

    Daniel Kahneman

    book
  2. Jytte fra Marketing er desværre gået for i dag : Sådan bruger du adfærdsdesign til at skabe forandringer i den virkelige verden

    Morten Münster

    audiobookbook
  3. Benefits Realisation Management : The Benefit Manager's Desktop Step-by-Step Guide

    Stuart Wilde

    book
  4. Vi havde en fest på arbejdet, men så kom Preben ...: En guide til, hvordan du stopper følelsesmæssig forurening på jobbet

    Rikke Østergaard

    audiobookbook
  5. Business Idea Fundamentals : Fundamental Steps on How to Start, Run and Manage a Successful Business

    James David Rockefeller

    audiobook
  6. 365 Buddha Quotes

    Xabier K. Fernao

    book
  7. One Mission : How Leaders Build A Team Of Teams

    Chris Fussell, Charles Goodyear

    audiobook
  8. Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at Work

    Deborah Tannen

    audiobook
  9. 7 gode vaner (kort udgave): Fortalt af Stephen R. Covey

    Stephen R. Covey

    audiobookbook
  10. Business Model You : A One-Page Method For Reinventing Your Career

    Timothy Clark

    audiobook
  11. Det magiske vendepunkt - Hvordan små ændringer bliver til store forandringer

    Malcolm Gladwell

    audiobookbook
  12. We Had a Little Real Estate Problem : The Unheralded Story of Native Americans & Comedy

    Kliph Nesteroff

    audiobookbook

Hjælp og kontakt


Om os

  • Vores historie
  • Karriere
  • Presse
  • Tilgængelighed
  • Bliv partner med os
  • Investorrelationer
  • Instagram
  • Facebook

Udforsk

  • Kategorier
  • Lydbøger
  • E-bøger
  • Magasiner
  • Til børn
  • Toplister

Populære kategorier

  • Krimi
  • Biografier og reportage
  • Skønlitteratur
  • Feelgood og romance
  • Personlig udvikling
  • Børnebøger
  • Sande historier
  • Søvn og afslapning

Nextory

Copyright © 2025 Nextory AB

Fortrolighedspolitik · Betingelser ·
Fremragende4.3 ud af 5