Autor/a • 3 libros
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
The Value Profit Chain : Treat Employees Like Customers and Customers Like
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Service Profit Chain
W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett
3 de 3 títulos
Estos son todos los libros de Leonard A. Schlesinger
