This book is for anyone who has experienced a difficult person at work. Revealing the nine different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.

● Decode the warning signs through stories of each type

● Discover practical tools and techniques for dealing with each type

● Find short exercises to help you build the right mindset for success

● Boost workplace relationships with videos and an online quiz