Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.
Inside Your Customer's Imagination : 5 Secrets for Creating Breakthrough Products, Services, and Solutions
Chip R. Bell
audiobook
Wired and Dangerous : How Your Customers Have Changed and What to Do About It
Chip R. Bell, John R. Patterson
audiobook
Managing Knock Your Socks Off Service
Chip R. Bell, John Bush, Ron Zemke, David Zielinski
audiobook