An Education in Service Management : A guide to building a successful service management career and delivering organisational success

An Education in Service Management – A guide to building a successful service management career and delivering organisational success

IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;

- ITSM roles vary from service desk analyst to chief technology officer or consultant; and

- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

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An Education in Service Management : A guide to building a successful service management career and delivering organisational success

Kirjoittanut David Barrow

Kokeile nyt ilmaiseksiKokeile nyt ilmaiseksi

42 päivää ilmaiseksiPeruuta milloin vain

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An Education in Service Management – A guide to building a successful service management career and delivering organisational success

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;

- ITSM roles vary from service desk analyst to chief technology officer or consultant; and

- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.