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Having Difficult Conversations

Build your ability to discuss tough topics at work.

At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organizations.

This book will help you learn how to communicate productively under stress, offer and accept critical feedback, and ensure teams walk away from challenging conversations feeling united.

This volume includes the work of Amy Gallo, Rebecca Knight, Liane Davey, and Joseph Grenny.

HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


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  1. HBR's 10 Must Reads on Career Resilience

    Harvard Harvard Business Review

    audiobook
  2. HBR's 10 Must Reads for New Managers

    Harvard Harvard Business Review, Linda A. Hill, Herminia Ibarra, Robert B. Cialdini, Daniel Goleman

    audiobook
  3. HBR's 10 Must Reads on Sales

    Harvard Harvard Business Review, Philip Kotler, Andris Zoltners, Manish Goyal, James C. Anderson

    audiobook
  4. HBR's 10 Must Reads on Managing Yourself, Updated and Expanded (featuring "How Will You Measure Your Life?" by Clayton M. Christensen)

    Harvard Harvard Business Review, Peter F. Drucker, Amy Gallo, Amy Jen Sue, Clayton M. Christensen

    audiobook
  5. HBR's 10 Must Reads on Emotional Intelligence, Updated and Expanded (featuring "What Makes a Leader" by Daniel Goleman)

    Harvard Harvard Business Review

    audiobook
  6. HBR's 10 Must Reads on Mental Toughness, Updated and Expanded (featuring "How to Stop Worrying About What Other People Think of You" by Michael Gervais)

    Harvard Harvard Business Review, Michael Gervais, Angela L. Duckworth, Martin E. P. Seligman, Herminia Ibarra

    audiobook
  7. HBR's 10 Must Reads on Leadership Lessons from Sports : (featuring interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi)

    Harvard Harvard Business Review, Alex Ferguson, Bill Parcells, Kareem Abdul-Jabbar, Joe Girardi

    audiobook
  8. Psychological Safety

    Harvard Harvard Business Review, Amy C. Edmondson, Daisy Auger-Domínguez, Erica Keswin, Ron Carucci

    audiobook
  9. Managing Overthinking

    Harvard Harvard Business Review

    audiobook
  10. Positivity and Growth

    Harvard Harvard Business Review

    audiobook
  11. HBR Daily Leader : Everyday Wisdom for Exceptional Leadership

    Harvard Harvard Business Review

    audiobook