Rechercher
Se connecter
  • Accueil

  • Catalogue

  • Livres audio

  • Livres numériques

  • Magazines

  • Pour les enfants

  • Meilleures listes

  • Aide

  • Télécharger l'application

  • Utiliser un code promotionnel

  • Utiliser une carte cadeau

  • Essayer gratuitement
  • Se connecter
  • Langue

    🇫🇷 France

    • FR
    • EN

    🇧🇪 Belgique

    • FR
    • EN

    🇩🇰 Danmark

    • DK
    • EN

    🇩🇪 Deutschland

    • DE
    • EN

    🇪🇸 España

    • ES
    • EN

    🇳🇱 Nederland

    • NL
    • EN

    🇳🇴 Norge

    • NO
    • EN

    🇦🇹 Österreich

    • AT
    • EN

    🇨🇭 Schweiz

    • DE
    • EN

    🇫🇮 Suomi

    • FI
    • EN

    🇸🇪 Sverige

    • SE
    • EN
  1. Livres
  2. Commerce
  3. Marketing

Lecture gratuite illimitée pendant 14 jours

Sans engagement

Essayer gratuitement
0.0(0)

Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences

GET AHEAD OF THE CUSTOMER EXPERIENCE CURVE

Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success—Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era.

Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience. It offers more than outward-facing prescriptive actions, providing a whole company approach to redefine what it means to be customer-focused and achieve higher levels of success.

See how some of today's biggest brands translate data into customer moments, design systems to recognize opportunities to interact, and keep everyone on the same page to deliver personalized experiences.

The framework inside gives you all you need to create a customer-obsessed culture where you can:

Prioritize people over technology to connect with employees, partners, and customers on a more powerful level

Access every critical metric in your business from your phone, from anywhere in the world, through a simple dashboard

Reach into the cloud and see customer sentiment, know how customers found your brand, and predict what will keep them engaged

Lead with transparency to earn respect and support from your team and clarify executive decision making

Create exceptional customer experiences with insights from a CEO who's been on the forefront of the cloud revolution and business transformation for 15 years. Through practical advice and real-world examples, Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.


Auteur(e) :

  • Eric Berridge

Narration :

  • Tim Andres Pabon

Format :

  • Livre audio

Durée :

  • 7 h 13 min

Langue :

anglais

Catalogue :

  • Commerce
  • Marketing

Aide et contact


À propos

  • Notre histoire
  • Offres d'emploi
  • Presse
  • Accessibilité
  • Nextory One
  • Rejoignez-nous
  • Service aux actionnaires
  • Instagram
  • Facebook

Explorer

  • Catégories
  • Livres audio
  • Livres numériques
  • Magazines
  • Pour les enfants
  • Meilleures listes

Catégories populaires

  • Polar & Thriller
  • Biographies et reportages
  • Littérature générale
  • Feel Good & Romance
  • Développement personnel
  • Jeunesse
  • Histoires vraies
  • Bien-être & relaxation

Nextory

Copyright © 2025 Nextory AB

Politique de confidentialité · Conditions d'utilisation · Mentions légales ·
Excellent4.3 sur 5