Please note: This is a companion version & not the original book.

Sample Book Insights:

#1 The core of good etiquette in business is to be kind, respectful, and considerate to others. From how you interact in an office environment and the way you treat your colleagues, to the way you present yourself, etiquette is the protocol we follow to show respect to others.

#2 The first impression is not just made by what you wear and how you look, but also by your voice over the phone, emails, and social media content. It is important to note that what comes up when you are searched online matters.

#3 First impressions are made up of a few different components, where one without the next renders the whole first impression. You have seven seconds to make a first impression, and different people say that within milliseconds the other person has already made an opinion about you.

#4 Your voice is a tool to demonstrate how confident, assertive, and powerful of a presence you have. You would never see a major CEO of a huge firm speaking softly when addressing his or her team, and you certainly wouldn’t see a successful salesperson pitching a potential client with a high squeaky voice or a low one that trails off at the end of each sentence.