Bill Eddy is an attorney, therapist, mediator, and the Chief Innovation Officer of the High Conflict Institute based in San Diego, California. He develops methods to help resolve high conflict family, workplace, and legal disputes, including EAR Statements™, BIFF Response® emails, New Ways for Families® skills training methods for potentially high conflict parents in divorce and New Ways for Work™ coaching for potentially high conflict employees. He has trained lawyers, judges, mediators, and therapists in 38 states and 13 countries in managing high conflict personalities. He is the author of over 20 books and manuals for managing high conflict disputes. As a mediator, he was the Senior Family Mediator at the National Conflict Resolution Center based in San Diego for 15 years. Previously, as a lawyer, he was a Certified Family Law Specialist in California for 15 years representing clients in family court. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker. His Psychology Today blog has received over 6 million views.