Donald A. Norman provides a fascinating introduction to smart design, the new competitive frontier in business, and reveals how and why some products satisfy customers while others frustrate them.
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09/10/2024
Interessant boek, duidelijk ingesproken. De voorbeelden zijn wat oud (je moet weten wat een vcr is bijvoorbeeld) maar de principes staan als een huis. Ik zou het fysieke boek graag nog eens lezen.
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