Leonard A. Schlesinger

Auteur • 3 boeken

What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger

audiobook

The Value Profit Chain : Treat Employees Like Customers and Customers Like

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

book

Service Profit Chain

W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett

book

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