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  3. Management

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Difficult Conversations : Craft a Clear Message, Manage Emotions and Focus on a Solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

● Uncovering the root cause of friction

● Maintaining a positive mindset

● Untangling the problem together

● Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.


Auteur:

  • Harvard Harvard Business Review

Verteller:

  • Jonathan Yen

Formaat:

  • Audioboek

Duurtijd:

  • 1 u 33 min

Taal:

Engels

Categorieën:

  • Bedrijfsleven
  • Management

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