What A says and B understands
This book focuses on the subjects of moderation, discussion-rounds, surveys, round tables and different forms of dialogs. It demonstrates how to lead a conversation properly, how to avoid manipulation and how to reach a target-oriented outcome.
Among others, the content includes the following subjects:
- The first decisive impression
- Interpersonal communication
- What language tells us
- From monolog, over dialog to a group conversation
- Group dynamics in group conversation
- Moderating a conversation round, surveys and interviews
- Reciprocal interdependence and influence
- Manipulation through statistics or smart display?
