The twentieth anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic-now updated to reflect the digital world-provides essential tools and wisdom for all consultants, negotiators, and advisors.
The Trusted Advisor
David H. Maister, Robert M. Galford, Charles H. Green
audiobook
First Among Equals : How to Manage a Group of Professionals
Patrick J. McKenna, David H. Maister
book
Practice What You Preach : What Managers Must Do To Create A High Achievement Culture
David H. Maister
book
True Professionalism : The Courage to Care About Your People, Your Clients, and Your Career
David H. Maister
book
Exceptional Customer Service : Exceed Customer Expectations to Build Loyalty & Boost Profits
Lisa Ford, David McNair, William Perry
book
The Systems Work of Social Change
Cynthia Rayner, Francois Bonnici
audiobook
Secrets of MS Excel VBA Macros for Beginners !
Andrei Besedin
book
Mastering the Gantt Chart
Olivier Rebiere, Cristina Rebiere
book
Wild Life!: A Look at Nature's Odd Ducks, Underfrogs, and Other At-Risk Species
Re:wild Re:wild, Syd Robinson
book
Your Call Is (Not That) Important to Us : Customer Service and What It Reveals About Our World and Our Lives
Emily Yellin
book
The U.S. Navy SEAL Guide to Fitness
book
Secrets of Excel and Access for Accounting!
Andrei Besedin
book
The Quickest Copywriting Crash Course : Learn to Write Effective Copy in Minutes!
John Bester
book
Business Purpose Design - English Version 2019
Monika Smith, Shermin Voshmgir, Maren Beverung, Katharina Zwielich, Don Spampinato Scot Carlson, Steffan Heuer, Curt Simon Harlinghausen, Daniel Heltzel, Philip Siefer, Friedericke Rode, Martin Sinner, Christian Solmecke
book
Exactly How to Sell : The Sales Guide for Non-Sales Professionals
Phil M. Jones
audiobook
The Transformational Coach - Free Your Thinking and Break Through to Coaching Mastery (Unabridged)
Clare Norman
audiobook