Forfatter • 4 bøker
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
The Value Profit Chain : Treat Employees Like Customers and Customers Like
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Service Profit Chain
W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett
Service Breakthroughs
James L. Heskett
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