Birth, death, and conflictâthree things you truly canât avoid. Whether itâs big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer
lies in better communicationânot just using different words, but rather learning to think differently.
I Hear You supplies proven techniques for stepping outside oneâs point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Listeners learn how to:
âą Tell the other personâs storyâthe cornerstone of real engagement
âą Look from the outside in and see themselves as others do
âą Recognize the role systemic factors playâand transform a conflict into a shared challenge
âą Overcome the defense mechanisms that derail dialogue
For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.