The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step.
Win the Customer : 70 Simple Rules for Sensational Service
Flavio Martins
audiobook
Sidetracked : Why Our Decisions Get Derailed, and How We Can Stick to the Plan
Francesca Gino
audiobook
Telecare : How To Provide Exceptional Customer Service Over the Phone
CareerTrack Publications
audiobook
Achieve Sales Excellence : The 7 Customer Rules for Becoming the New Sales Professional
Howard Stevens, Theodore Kinni
book
Effective Customer Service : The Ultimate Guide on How to Provide Outstanding Customer Service, Discover Why Good Service Rules and Can Help Make Your Business a Massive Success
Marian Sheely
audiobook
Leadership : In Turbulent Times
Doris Kearns Goodwin
book
Exceptional Customer Service
Fred Pryor Seminars
audiobook
The New Rules of Sales and Service : How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
David Meerman Scott
audiobook
Customer Service The Sandler Way : 48 Rules for Strategic Customer Care
Anne MacKeigan
audiobook
5-Minute Selling : The Proven, Simple System That Can Double Your Sales...Even When You Don't Have Time
Alex Goldfayn
audiobook
Exceptional Customer Service : Exceed Customer Expectations to Build Loyalty & Boost Profits
Lisa Ford, David McNair, William Perry
book
Summary Bundle: Leadership & Success | Readtrepreneur Publishing: Includes Summary of Leaders Eat Last & Summary of Lean In
Readtrepreneur Publishing
audiobook