UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking the pulse of your customers, company, and industry We trust strangers more than brands Dont market ahead of the customer curve Two options your problem, or not your problem Outrage Outreach one thing
The Book of Business Awesome / The Book of Business UnAwesome : How Engaging Your Customers and Employees Can Make Your Business Thrive
Scott Stratten
audiobook
UnSelling : The New Customer Experience
Scott Stratten, Alison Kramer
audiobook
Deje de Vender (Unselling)
Scott Stratten, Alison Kramer
audiobook
UnMarketing : Stop Marketing. Start Engaging.
Scott Stratten
audiobook
High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Micah Solomon
audiobook
Up App Selling : Loyalty and acquire new customers with the APPs
Oscar Dalvit
audiobook
Igniting Customer Connections : Fire Up Your Company's Growth By Multiplying Customer Experience and Engagement
Andrew Frawley
audiobook
Professional Builders Secrets : How Custom Home Builders Can Sign More Contracts At Higher Margins While Delivering A Better Client Experience
Russ Stephens, Sky Stephens
audiobook
Crafting the Customer Experience For People Not Like You : How to Delight and Engage the Customers Your Competitors Don't Understand
Kelly McDonald
audiobook
Customer Obsessed : A Whole Company Approach to Delivering Exceptional Customer Experiences
Eric Berridge
audiobook
The Customer Loyalty Loop : The Science Behind Creating Great Experiences and Lasting Impressions
Noah Fleming
audiobook
The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Shep Hyken
audiobook
Customer Loyalty : How to Retain Your Customer Base Through Loyalty
Anthony Ekanem
book
The Agile Marketer : Turning Customer Experience Into Your Competitive Advantage
Roland Smart
audiobook
More is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
Blake Morgan
audiobook
Transform Customer Experience : How to achieve customer success and create exceptional CX
Isabella Villani
audiobook