UnSelling will look at the ever-changing relationship between businesses and customers, employers and employees, brands and the market. A fierce consumer advocate, Scott Stratten brings his voice, experience, and understanding of the current media landscape to the conversation. How can we change the way we sell, and shape the way we are sold to, for the better? Key concepts will include: Taking the pulse of your customers, company, and industry We trust strangers more than brands Dont market ahead of the customer curve Two options your problem, or not your problem Outrage Outreach one thing
UnSelling : The New Customer Experience
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Professional Builders Secrets : How Custom Home Builders Can Sign More Contracts At Higher Margins While Delivering A Better Client Experience
Igniting Customer Connections : Fire Up Your Company's Growth By Multiplying Customer Experience and Engagement
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The Customer Loyalty Loop : The Science Behind Creating Great Experiences and Lasting Impressions
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Exceptional Customer Service : Exceed Customer Expectations to Build Loyalty & Boost Profits
The Agile Marketer : Turning Customer Experience Into Your Competitive Advantage
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