Do you want to know how to effectively communicate with colleagues in the workplace? Do you want to know how to communicate with your boss? Do you want to know how to communicate with customers and increase sales? If you answered YES to all the questions, then this is the right book for you. Communication is a tricky subject that I feel can greatly inhibit people’s success in life. Without a deep understanding of the main communication techniques and processes, many problems can arise in your day-to-day life since you don't have the right tools to express your needs or set yourself up for success. I want to help you overcome these potential problems by strengthening your communication and I would like this process to start today. Effective communication is fundamental and if you learn how to master it properly, you will have the key to succeed in both your business and personal life. In this book, I would like to show you the main techniques you can use to improve your communication skills, providing you with effective and easy-to-understand strategies. This will allow you to improve your social and business skills and to become an effective communicator. This book is designed to be your definitive resource for practical business communication skills. It combines the concepts of many other works in the fields of communication, negotiation, body language, sales techniques, and human influence into a one-stop resource designed to give you the practical skills you need to know and master. Each chapter provides a tool set of key skills for mastering an area of communication as well as practical examples to help you practice and develop each skill.