Most employees today answer to multiple bosses at any given time, some directly, and others indirectly. Often employees are pulled in different directions by competing authority figures with competing interests, most of whom have the ability to help or to harm the employee's daily work conditions, rewards, and longer term career prospects. Employees are also working harder and facing increasing pressure to work longer, smarter, faster, and better, while adjusting to ongoing organizational changes working in smaller teams with greater requirements. Meanwhile, their managers provide much less guidance, direction, and support than their direct-reports need in order to succeed in today's high-pressure environment. In this follow-up to the bestselling It's Okay to Be the Boss, Bruce Tulgan shows that the number one factor in employee productivity, work-quality, morale and retention is the relationship between employees and their immediate managers. Unfortunately, he argue