Big things happen when you think SMALL.
People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech-it's our unconscious biases that speak volumes. When you understand how they are manifested through âmicromessages,â you operate a step ahead of everyone.
This peerless guide has helped business leaders across more than 300 companies in 35 countries to build their leadership effectiveness and a more functional workplace.. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate. It provides critical new material that helps you:
* Ferret out unconscious bias
* Key into generational differences
* Drive, motivation, inspiration, and loyalty
* Increase individual and team performance
Micromessaging plugs you into the nuance of communication and shows how to leverage it for everyone's benefit. You'll learn not only how to accura