Powerful conversations breed powerful organizations

"Phil Harkins has it exactly right. To be a leader is to communicate powerfully-as he does in this thoughtful book."-Robert B. Reich, Professor of Social and Economic Policy, Brandeis University

Business communications expert Phil Harkins helps Fortune 500 companies drive growth and increase productivity with his proven strategies. Now, this updated edition of his communications classic provides the insight and expertise you need to seize the competitive edge in your own industry.

Packed with goal-oriented strategies, tools, and real-life examples from some of today's top leaders, Powerful Conversations helps you advance both personal and organizational goals with every word you speak. This game-changing guide provides the tools you need to:

* Plan, conduct, and measure powerful conversations

* Use the “Tower of Power” to coach employees

* Apply the four Cs of Trust: Clarity, Caring, Consistency, and Commitment

* Retain your best