This book is designed for a hospitality property owners/managers who do not have the benefit of a ready-made organizational structure, branding & marketing.
Have you ever asked yourself any of the questions?
âHow can I get more guests?â
âHow can I encourage my guests to return?â
âHow can I organize my business so I donât have to be there 24/7?â
âHow can I find & keep the right employees?â
âHow can I market so I reach my target clientele?â
âHow does my property compare to my competition?
This book will give you the resources to help you clear common hurdles many hospitality property owners & managers face.
What type of owner/manager you are: A business opportunist, a supervisor or a skilled worker.
How to set a plan to achieve your goals.
Why you need & how to create a hospitality property strategy.
The importance of customer service along with proven tips & techniques you can use to impress your guests.
How to improve your chain of service.
Marketing strategies that work.
The importance of social media & how to benefit.
How to WOW your guests.
I want to contribute to a strategic vision for every hospitality property wishing to create a happy & fulfilling experience for their customers & employees.