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The Customer Success Economy : Why Every Aspect Of Your Business Model Needs A Paradigm Shift

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

● Shows leaders how their digital implementations will make them more Amazon-like

● Helps you deliver recurring revenue

● Shows you how to embrace customer retention

● Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.


Authors:

  • Nick Mehta
  • Allison Pickens

Narrator:

  • Chloe Cannon

Format:

  • Audiobook

Duration:

  • 10 h 7 min

Language:

English

Categories:

  • Business
  • Management
  • Business
  • Marketing

More by Nick Mehta

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  1. Digital Customer Success : Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth

    Nick Mehta, Kellie Capote

    audiobook
  2. Customer Communities : Engage and Retain Customers to Build the Future of Your Business

    Nick Mehta, Robin Van Lieshout

    audiobook
  3. Customer Success : How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    Nick Mehta, Lincoln Murphy, Dan Steinman

    audiobook

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