Toms Vic

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Secret Service

Tom Bradby

Your Call Is (Not That) Important to Us : Customer Service and What It Reveals About Our World and Our Lives

Emily Yellin

Exceptional Customer Service : Exceed Customer Expectations to Build Loyalty & Boost Profits

Lisa Ford, David McNair, William Perry

An American's Guide to Doing Business in Latin America: Negotiating contracts and agreements. Understanding culture and customs. Marketing products and services

Lawrence W Tuller

An American's Guide To Doing Business In China: Negotiating Contracts And Agreements; Understanding Culture and Customs; Marketing Products and Services

Mike Saxon

Yellow : How to create a culture of service and stand up for the customers

David Gómez

Customer Service The Sandler Way

Anne MacKeigan

High-Tech, High-Touch Customer Service

Micah Solomon

The 10 Golden Rules of Customer Service

Deb Duncan, Todd Duncan

Exceptional Customer Service

Fred Pryor Seminars

At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

Frank Eliason

Selling Professional Services the Sandler Way Or, Nobody Ever Told Me I’d Have to Sell!

Chuck Polin, Evan Polin