Remember the '70s? Way back then, IT was a mainframe that sat in someroom and only a few people had a key. Flash forward a decade, and IT was a limited set of systems irrelevant to the vast majority of employeesand customers.
But today, all of the sudden, technology belongs toeveryone. Because of the suddenness of this revolution in technologyadoption, most IT organizations have not had enough time to evolve into a "comfortable integration" with the rest of the company. This lack ofcomfortable integration has led to confusion over who is trulyaccountable for the return on technology investments, how much influence IT leaders should have over a company's business strategy, and whetherCEOs need to hire Chief Digital Officers onto their senior leadershipteams.
Through interviews with dozens of CIOs, Heller has created asnapshot of what CIOs are doing to lead IT in a climate where technology belongs to everyone. She addresses how CIOs are changing theiroperating models, their approac