Not just another day at the office … or is it?
-The surgical technician ducks as a stapler flies past his head during the concluding moments of a lengthy and difficult operation….
-The high-powered, internationally known finance guru seeks to turn fortunes around at the university of which he is now president … and finds himself a leader without followers….
-The powerful satraps silently sabotage the CEO's desperately needed growth initiative.…
These are “moments that cannot be ignored”-events, actions, comments that stop people in their tracks and, in one fell swoop, make it blindingly clear that an organization is stuck and unable to move forward. And they have become regular occurrences in today's corporations, non-profits, and educational institutions as new forms of work, communication, and technology expose the ways in which an organization's culture-or “the way we do things around here”-conflicts with new competitive demands. The result: telling incidents-all too visible elepha