Annoyed with your workmates and flustered with your staff? Don't understand how they think, act, and communicate-especially the twentysomethings who ask questions all the time and want confirmation that they're doing great?

All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle-and nobody speaks the same language.

Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the book serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors.

Packed with original research and eye-opening insights, you