Content Moderation Issues explores the multifaceted challenges of managing online content in the digital age, a critical issue impacting both democracy and individual expression. The book investigates how online platforms grapple with defining and enforcing content policies across diverse cultural contexts, while also dealing with the sheer volume of user-generated content. A key insight is that these moderation decisions, or the lack thereof, have tangible consequences on individual lives and broader social and political landscapes.
The book takes a multidisciplinary approach, integrating technological innovation with ethical frameworks and a deep understanding of socio-political contexts. It progresses by first introducing core concepts and terminology, then delving into the challenges of scaling content moderation, and finally analyzing the real-world impact of moderation decisions through case studies.
The book emphasizes the need for transparency and accountability in addressing issues like misinformation, hate speech, and threats of violence, highlighting the importance of a human-centered approach that prioritizes fairness and respect for human rights in internet policy and platform liability.
