a comprehensive guide to the multifaceted role of a swimming pool manager, covering responsibilities such as overseeing pool operations, staff scheduling, safety enforcement, pool maintenance including chemical testing, and facility cleanliness. The manager also handles public relations, swim lessons, and emergency response, requiring strong organizational, communication, and leadership skills.
The book emphasizes the importance of excellent customer service in aquatic facilities. It highlights that customer experience begins the moment patrons enter the facility and continues through interactions during swim lessons and other activities. Engaging with customers and their families, clear communication of expectations, timely handling of complaints, and maintaining a safe, clean, and welcoming environment are key to building loyalty and a positive reputation.
Overall, the ebook equips pool managers with practical knowledge on operational management and strategies to deliver professional, high-quality customer service that enhances swimmer satisfaction and safety in swimming facilities.
