Chatbots are computer programs designed to simulate human conversations. They are used in messaging apps, websites and social networks to provide automated customer support, answer questions and help people complete tasks.

They are important because they allow companies to serve customers quickly and efficiently, 24 hours a day, 7 days a week. This can help improve customer satisfaction and increase customer loyalty. Additionally, chatbots can be programmed to perform specific tasks, such as scheduling appointments or making reservations, thereby saving human employees time and effort.

In this e-book, you will learn how to make the most of this technology and discover where, how, and why you can utilize chatbots in your personal or professional services to save time and attract more customers with excellent service.