The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step.
The Service Culture Handbook
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Bag Man : The Story Behind the Improbable Rise of Coach
Lew Frankfort
audiobook
Expected Goals : The story of how data conquered football and changed the game forever
Rory Smith
audiobook
Glad We Met : The Art and Science of 1:1 Meetings
Dr. Steven G. Rogelberg
audiobook
The Weather Machine : A Journey Inside the Forecast
Andrew Blum
audiobook
Digital Customer Service : Transforming Customer Experience for An On-Screen World
Rick Delisi, Dan Michaeli
audiobook
Bulletproof Problem Solving : The One Skill That Changes Everything
Charles Conn, Robert McLean
audiobook
Reset : How to Change What's Not Working
Dan Heath
audiobookbook
Connected : The Surprising Power of Our Social Networks and How They Shape Our Lives
Nicholas A. Christakis, James H. Fowler
audiobook
The Founding Fish
John McPhee
audiobook
The Imagination Machine : How to Spark New Ideas and Create Your Company's Future
Jack Fuller, Martin Reeves
audiobook
Collision Course : Carlos Ghosn and the Culture Wars That Upended an Auto Empire
Hans Greimel, William Sposato
audiobook
Beyond Performance 2.0 : A Proven Approach to Leading Large-Scale Change 2nd Edition
Scott Keller, Bill Schaninger
audiobook
