The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step.
Reset : How to Change What's Not Working
Dan Heath
audiobookbook
Connected : The Surprising Power of Our Social Networks and How They Shape Our Lives
Nicholas A. Christakis, James H. Fowler
audiobook
Expected Goals : The story of how data conquered football and changed the game forever
Rory Smith
audiobook
Digital Customer Service : Transforming Customer Experience for An On-Screen World
Rick Delisi, Dan Michaeli
audiobook
The Secret of Culture Change : How to Build Authentic Stories That Transform Your Organization
Jay B. Barney
audiobook
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
audiobook
Collision Course : Carlos Ghosn and the Culture Wars That Upended an Auto Empire
Hans Greimel, William Sposato
audiobook
Personalized : Customer Strategy in the Age of AI
Mark Abraham, David C. Edelman
audiobook
Burn Book : A Tech Love Story
Kara Swisher
audiobookbook
Triple Fit Strategy : How to Build Lasting Customer Relationships and Boost Growth
Christoph Senn, Mehak Gandhi
audiobook
No Filter : The Inside Story of Instagram
Sarah Frier
audiobookbook
Why Are We Here? : Creating a Work Culture Everyone Wants
Jennifer Moss
audiobook