The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step.
The Service Culture Handbook
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Glad We Met : The Art and Science of 1:1 Meetings
Dr. Steven G. Rogelberg
audiobook
Reset : How to Change What's Not Working
Dan Heath
audiobookbook
The Tennis Partner : A Doctor's Story of Friendship and Loss
Abraham Verghese
audiobook
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
audiobook
Connected : The Surprising Power of Our Social Networks and How They Shape Our Lives
Nicholas A. Christakis, James H. Fowler
audiobook
The Secret of Culture Change : How to Build Authentic Stories That Transform Your Organization
Jay B. Barney
audiobook
Expected Goals : The story of how data conquered football and changed the game forever
Rory Smith
audiobook
The Founding Fish
John McPhee
audiobook
Beyond Performance 2.0 : A Proven Approach to Leading Large-Scale Change 2nd Edition
Scott Keller, Bill Schaninger
audiobook
The Simple Truths of Service : Inspired by Johnny the Bagger
Ken Blanchard
audiobook
No Filter : The Inside Story of Instagram
Sarah Frier
audiobookbook
Personalized : Customer Strategy in the Age of AI
Mark Abraham, David C. Edelman
audiobook
