Valarie A. Zeithaml

Autor/a • 2 libros

Delivering Quality Service

Valarie A. Zeithaml

book

Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy

Valarie A. Zeithaml, Katherine N Lemon, Roland T Rust

book

2 de 2 títulos

Estos son todos los libros de Valarie A. Zeithaml