W. Earl Sasser

Autor/a • 2 libros

The Value Profit Chain : Treat Employees Like Customers and Customers Like

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

book

Service Profit Chain

W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett

book

2 de 2 títulos

Estos son todos los libros de W. Earl Sasser