Forfatter • 4 bøker
I'll Be Back : How To Get Customers To Come Back Again & Again
Shep Hyken
Hábitos magnéticos : 7 hábitos para crear una experiencia de servicio excepcional
The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
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