The twentieth anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic-now updated to reflect the digital world-provides essential tools and wisdom for all consultants, negotiators, and advisors.
The Trusted Advisor
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Pillars of Customer Success : The Ultimate Guide on Customer Service. Learn Tips on How to Connect With Your Customers and How to Focus on Their Needs to Promote Customer Loyalty
Ralph Headley
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UnSelling : The New Customer Experience
Alison Kramer, Scott Stratten
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Escape Velocity : Free Your Company's Future from the Pull of the Past
Geoffrey A. Moore
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Erfolgreiche und profitable Vertriebssteuerung : Praxis-Leitfaden: Die 100 wichtigsten Vertriebs- und Marketingkennzahlen verstehen
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Appear Smart : The Ultimate Guide on How to Boost Your Self-Confidence and Boost Your Social Supremacy to Empower Your Life for Success
Tom Erskin
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Power-Up Your Confidence Bundle, 2 in 1 Bundle : Level Up Your Self-Confidence and Appear Smart
Graham Holt, Tom Erskin
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Covert Persuasion
Kevin Hogan, James Speakman
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Public Speaking Greatness : Power Communication to Your Advantage
M.eD
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Teaching in the Online Classroom
Doug Lemov, Teach Like A Champion Team
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Design
Tom J. Peters
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The Vizsla : A Guide for Owners
Larry Slawson
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Talent
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Managing the Professional Service Firm
David H. Maister
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First Among Equals : How to Manage a Group of Professionals
Patrick J. McKenna, David H. Maister
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Practice What You Preach : What Managers Must Do To Create A High Achievement Culture
David H. Maister
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The Trusted Advisor: 20th Anniversary Edition
Charles H Green, Robert M. Galford, David H. Maister
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True Professionalism : The Courage to Care About Your People, Your Clients, and Your Career
David H. Maister
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