Auteur • 4 livres
The Heart of Hospitality : Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon
Can Your Customer Service Do This? : Create an Anticipatory Customer Experience that Builds Loyalty Forever
Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri, Micah Solomon
High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce
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