At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.
Tackling Difficult Conversations Pocketbook
Auteur(e) :
Langue :
anglais
Format :
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