Kriisiviestintä on yksinkertaista: pyydä anteeksi, kerro, mitä tilanteelle on tehty, ja miten vastaava vältetään jatkossa. Jos se kerran on näin uskomattoman yksinkertaista, niin miksi siinä kuitenkin epäonnistutaan niin usein? Tämä kirja kertoo, miksi, ja antaa ohjeet, joilla ei mene pieleen.
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