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We often forget that between the US president and all assailants stands a proud, largely unseen force. They protect democracy by defending the president. And, though the Secret Service has been known for its dedication and perfection in the face of unfathomable difficulties, it is now in grave danger.
Zero Fail (2021) follows the decline through decades, leadership changes, and game-changing global events. Carol Leonnig seeks to present a picture of an agency characterized by a unique combination of paradoxes: a mission that is ambiguous and always shifting, with unattainable demands to meet.
Leonnig provides a behind-the-scenes look at an organization battling to enhance its reputation, increase its resources, and improve its morale, which seems to strengthen only in the aftermath of the very thing it has sworn to avoid: disaster.